<\/span><\/h4>\nAsked about the kind of issues respondents or their family members faced with online education platforms in the last 24 months, 8 per cent indicated (1) teaching staff changes\/effectiveness issues; 11 per cent indicated (2) refund issues; 8 per cent indicated (3) share trust issues like false promises and transparency issues; 27 per cent opted for 1& 2 options; 27 per cent chose all the three options while 19 per cent indicated that they had had no issues. In all, 81 per cent of online education platform users surveyed indicated that they had faced one or more issues in the last 24 months.<\/p>\n
The top issue indicated by those surveyed shows that 65 per cent had faced problems with getting fee refunds when the courses were found to be below expectations; 62 per cent had problems with the changes in teaching staff\/ effectiveness of teaching; and 35 per cent had complaints about the false promises, trust and transparency issues.<\/p>\n
<\/p>\nThe next question in the survey attempted to understand which specific platforms people had most issues with. It asked respondents, \u201cIn the last 24 months, which is the online education platform you and your family have faced issues with?\u201d This query was answered by 20,365 respondents, some of whom selected more than one option. <\/p>\n
The largest group or 32 per cent had issues with Byju\u2019s, 10 per cent each pointed to Unacademy, Udemy, and others; 3 per cent indicated Vedantu; 3 per cent Simplilearn; and 2 per cent Physicswallah. There were 10 per cent respondents who claimed \u201cnot to have faced issues with online platforms but in person classes or institutes\u201d; and 20 per cent \u201chave not faced any issues with any education platform\u201d. The survey response shows that while 32 per cent have faced issues with Byju\u2019s, there are several others which users had issues with, indicating that there is a need for clear set of regulations to govern the sector.<\/p>\n
<\/p>\nAccording to reports, the EdTech industry\u2019s problems go far beyond those faced by the students. Employees across platforms have complained of abusive managers, toxic work culture and long hours. The need of the hour here is for ministries like Education, MEITY, Consumer Affairs and Labour to come together, form rules and ensure both the platforms and the consumers are aware of what is expected. If done right, Edtech is a sector which has huge potential to improve access of quality education across the country.<\/p>\n
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